Reference

What this legal page covers

This page explains how we handle access, account use, data, and disputes when you use 2root2 in India.

Local-law accessAccount termsData handlingRequest path

Access rules and legal terms

2root2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We set access by location, account status and the law that applies where you are. If a feature or payment route is not permitted in your state or under local rules, it will not be shown to you. That means the legal position comes first, and

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the page you see is shaped by what can be offered in your region. When UPI, Paytm or PhonePe appear in the wallet, they are shown only for supported activity and only after the usual account checks. If we need identity proof, address proof, or transaction
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details to handle a request, we ask for the smallest set that lets us do it properly. This page is our process for 2root2 and it tells you how we manage requests, records and access where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

How to raise a legal request

If you need a record change, a data question, or a formal legal request, start with the support form inside your account or the contact path shown in the footer.

Account support form Use the form in your account to send a correction, access or closure request. We keep the thread attached to your profile so the team can verify and respond without extra back-and-forth.

Contact email If you prefer email, use the address shown on the contact page and include your registered name, the issue, and any reference number so we can locate the file quickly.

Postal letter For formal notices, send a letter to the address on our contact page. Please include your account details, the request type, and a reply address so we can answer in writing.

DATA CARE

How we handle your records

We keep legal records tied to your account so support can trace changes, disputes and verification steps without guesswork.

Data use

We use the details you share to verify identity, process account actions, and keep the legal record connected to your profile. We do not ask for more than we need for those tasks.

Cookies

Cookies help the site remember your login state, page language, and session security. You can clear them in your browser, but some page settings may reset the next time you return.

Account security

Keep your password private and use a device lock where you can. If you think someone else has accessed your account, contact support at once so we can freeze the session and check the log.

Retention

We keep account and transaction records only for the time needed to meet legal duties, resolve disputes, and complete internal checks. When the retention period ends, we remove or archive the data as required.

Requests

You can ask for a correction, a copy of your data, or closure of your account through support. We may ask for verification before acting on the request so the record stays accurate.

Legal contact

If your request involves a formal notice, use the contact path shown on the site and state the law or issue you want us to consider. That helps us route it to the right team.

Questions about legal access

These questions cover the legal points people check first: where access is allowed, what data we hold, how corrections work, and how to contact us. The answers below apply to 2root2 in India and can change if local law, a court order, or a payment-rule update requires a different process. If your case needs a fresh look, send it through support with your account details.

Access depends on local law and the rules that apply to your account. If a feature is not permitted in your location, it will stay hidden or unavailable until the legal position changes.

We keep the details needed to run your account, complete verification, record support cases, and meet legal duties. That usually includes profile data, device signals, and relevant payment records.

Send the correction request through support and include the right detail plus any proof we ask for. We verify the request first, then update the record so your file stays accurate.

No. Cookies help us remember session status, language choice, and security settings. They do not change your legal position, and you can clear them in your browser if you want to reset them.

Formal notices go to the contact path shown on the site and are routed to the team that handles legal requests. We may ask for account verification before we act on the notice.

We keep records only for as long as needed to meet legal duties, settle disputes, and complete internal checks. After that period, the records are removed or archived according to our retention process.

If local law changes, we adjust what you can see and how we handle requests. Features or payment routes that no longer fit the rule set will be hidden until they can be offered lawfully again.

What this legal page covers

How to raise a legal request

How we handle your records

Data use

Cookies

Account security

Retention

Requests

Legal contact

Questions about legal access

01 Can I access 2root2 from every part of India?

02 What data do you keep for legal purposes?

03 How do I correct a wrong account detail?

04 Do cookies affect my legal rights?

05 Who receives a formal notice or complaint?

06 How long do you keep account records?

07 What happens if local law changes?

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