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How 2root2 Handles Your Personal Data

Every piece of information you share with us — from your account registration details to your UPI transaction records — is handled with clear purpose and kept within…

Data collected only for account useUPI, Paytm, PhonePe transaction records protectedYour data access request honoured within 30 daysNo data sold to third-party advertisersIndia-applicable data handling standards

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What This Policy Covers and Where It Applies

2root2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed by 2root2 in connection with accounts created and operated from India, where access is permitted under local law. When you deposit via UPI, Paytm or PhonePe, those transaction details are stored solely to process your payment, verify your

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account balance, and meet any reporting obligations that apply in your jurisdiction. We do not use your payment rail data for profiling or marketing purposes. Account registration data — your name, email address, mobile number and date of birth — is used to verify your identity,
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keep your account secure and communicate with you about your account status. Any processing that falls outside these stated purposes will only happen with your explicit, separately obtained consent. Your continued use of the platform constitutes acknowledgement of this policy, but you may withdraw consent for
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non-essential processing at any time by writing to our data team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR DATA TEAM

Contact Us About Your Privacy

If you want to access, correct or erase any personal data we hold about you, our dedicated data support team handles these requests directly.

Email Request Send your data access, correction or erasure request to our privacy team by email. Include your registered account email so we can locate your record and respond within 30 days.

Live Chat Our live chat is available around the clock. Start a session from your account dashboard, identify yourself and ask to speak with the data team for privacy-related queries.

Support Ticket Raise a formal support ticket from the Help section of your account. Select the Privacy category so your request is routed directly to the team that handles data queries.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Protecting the data attached to your account is not a box-ticking exercise — it shapes the specific technical and organisational measures we have built into the platform.

Data Encryption in Transit

Every request your browser or app makes to our servers travels over TLS encryption. Payment data sent through UPI, Paytm or PhonePe is encrypted end-to-end and never stored in plain text on our systems.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage non-essential cookie preferences from your account settings at any time.

Account Security Measures

Your account is protected by hashed password storage and optional two-factor authentication via your registered mobile number. We log all login attempts and flag unusual access patterns for manual review.

Data Retention Schedule

Account identity data is kept for the duration of your account plus any legally required retention period in your jurisdiction. Payment transaction records are retained for the period required by applicable financial reporting obligations.

Third-Party Data Sharing

We share your data only with payment processors — including UPI, Paytm and PhonePe gateways — and identity verification partners. Each is bound by a data processing agreement that restricts use to the stated purpose only.

Requesting Changes to Your Data

To update, correct or request erasure of personal data, contact our privacy team via email or support ticket. Include your account ID and the specific change you need. We will confirm the action taken in writing.

Frequently Asked Questions About Your Data

These questions cover the situations account holders in India ask about most — from what data we collect at registration to how you can ask us to delete your record. If your question is not here, our support team can address it directly through live chat or a support ticket.

We collect your name, email address, mobile number and date of birth at registration. Once you make a deposit, your chosen payment method — UPI, Paytm or PhonePe — generates a transaction reference that we store to reconcile your account balance and meet applicable reporting obligations.

No. We do not sell, rent or trade your personal data to third-party advertisers or data brokers. Data is shared only with payment processors and identity verification partners under strict data processing agreements that limit their use to the specific task.

Send a written request to our privacy team by email or support ticket, including your registered account email address. We will compile a summary of the personal data held on your account and send it to you within 30 days of receiving your request.

Yes. You may request erasure of your personal data at any time. We will delete all data that is not subject to a legal retention obligation in your jurisdiction. Data required for financial or compliance reporting purposes is retained only for the legally mandated period.

Payment data from UPI, Paytm and PhonePe is used solely to process your transaction and maintain an accurate account ledger. It is encrypted in transit, never stored in plain text and is not used for any marketing profiling or shared with unrelated third parties.

We use essential session cookies to keep your account session active and analytics cookies to monitor how account features are used. You can review and adjust non-essential cookie preferences inside your account settings. Blocking essential cookies may affect account functionality.

Contact our privacy team immediately via live chat or email, providing your account ID and a description of the concern. We investigate all data-handling complaints and respond in writing. You also retain the right to escalate to the relevant data protection authority in your jurisdiction.

How 2root2 Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Data Encryption in Transit

Cookie Use and Control

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Frequently Asked Questions About Your Data

01 What personal data does 2root2 collect when I open an account?

02 Does 2root2 sell my personal data to other companies?

03 How can I access the data you hold about me?

04 Can I ask for my account data to be deleted?

05 How does 2root2 handle my UPI or Paytm payment data?

06 What cookies does 2root2 use and how do I control them?

07 Who do I contact if I believe my data has been mishandled?

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